We have partnered with one of the Ireland’s leading courier networks in Fastway to ensure that your order is delivered to you quickly and conveniently. Delivery availability and cost is dependant on your location and value of sale.
Most areas of the Ireland are covered by our Free Delivery on orders over €60. Lower value sales incur a delivery charge of €7.50.
- We guarantee deliveries within 48 hours but aim to make it to you within 24 hours.
- If you would like your delivery on a specific date please contact us so we can arrange this. There may be an additional charge for this service.
- Please provide us with a daytime telephone number so that we can contact you about your delivery.
- Our nationwide deliveries are carried out by a 3rd party delivery company.
- If delivery is refused then a charge for returning the goods will be made to the customer.
- Deliveries can take place at any time between 8:00am and 6:00pm
- This Returns Policy only applies where you make a purchase online from our website.
- We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
- You can amend an order provided we receive notice of your wish to amend before it is dispatched. If you wish to amend your order please contact [email protected] quoting your order reference number.
Returning an item you purchased
When you complete an online purchase, you have a statutory right to return goods (other than perishable or made to order or bespoke/customized goods) up to 14 days (the “Cooling-Off Period”) after receiving your order for a refund of that item, or to exchange it.
This cancellation right is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. A full refund of the value of the goods will be made upon our receipt of the returned goods.
This cancellation right does not apply in the case of:
- Personalised or bespoke Products.
- Products which are inseparably mixed with other items after their delivery.
- If you exercise the right to return in accordance with the above, you will be responsible for the direct cost of returning the goods to us.
- To cancel a purchase in accordance with your legal right to do so as set out in this Policy If you wish to return your order you must do one of the following:
- Complete the cancellation form available here and send to [email protected] or contact our customer services team by telephone on 091 564 003 or by post to O’Tooles Tools, 5 Rosemary Avenue, Eyre Square, Galway, Ireland indicating your wish to return the Product.
- When contacting the online store or O’Tooles Tools shop please have a copy of the order/invoice details available.
- All goods should be returned to O’Tooles Tools shop or via an insured, traceable service to: O’Tooles Tools, 5 Rosemary Avenue, Eyre Square, Galway, Ireland.
- Any breakages or damages must be reported to [email protected] within 1 day of delivery.
- All items returned must be in their original condition - in its original condition & packaging, with all labels intact. Items which contain a security seal can only be returned if the security seal has not been tampered with.
- Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. You may be asked to provide evidence of the damaged goods if damaged in transit.
- Please make sure goods are securely packaged to avoid damage in transit.
- Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account. We’ll refund you by the same method as payment (i.e. credit card, debit card, PayPal or credit account).
- Any item that is soiled and/or damaged will not be refunded and any returned items will be resent back to the original delivery address.
- If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.
- This policy may be subject to change at any time.